Working here

Salary: £30,000+

Location: Bath

We are looking for a passionate agile enthusiast to join the iaptus team as a scrum master. The iaptus team is made up of a number of scrum teams, consisting of product owners, developers and scrum masters.

We work in adherence to agile values and principles, using the scrum framework to deliver value and drive continuous improvement. We see our scrum masters as servant-leaders that foster an environment for creativity and collaboration.

Who we are

Mayden produces healthcare apps, mainly for supporting the recovery of people with mental health issues. We love that the work we do makes a difference, changing what’s possible for clinicians and patients. We have been growing steadily year on year, and this year is no exception as our healthcare clients need us more than ever.

We offer a phenomenal working environment, exciting opportunities to learn new skills and an excellent package of benefits.

How we work

We are a little different to other organisations as we have a flat structure at Mayden. That means that we don’t have managers, and instead our team members work together to share the responsibilities that managers would traditionally have. Nobody tells you how to do your job and we’re all here to support each other.

Your responsibilities will include:

• Guiding the scrum team in using scrum and agile practices
• Coaching the scrum team in focusing on outcomes and value for the customer
• Removing impediments to the scrum team’s progress, allowing the team to focus on delivering their sprint backlog
• Coaching and empowering teams to be self-managing and find a sustainable pace
• Building a shared understanding between developers and product owners around goals, scope and product domain
• Supporting the product owners in effective management of the product backlog and refinement of backlog items
• Supporting the product owners by facilitating and finding techniques for product planning
• Facilitating scrum events using timeboxes where appropriate
• Facilitating collaboration across the iaptus team and stakeholders
• Enabling creative problem solving and innovation
• Creating an environment which builds trust and transparency, and enables conflicts to be handled in a healthy way
• Working with other scrum masters to improve cross-team collaboration
• Leading, training and coaching the organisation in scrum implementation and agile practices 

What we are looking for in a scrum master:

• Be experienced in scrum mastering a technical team
• Be experienced in coaching individuals and teams
• Have a positive and proactive attitude to problem solving
• Have excellent facilitation skills
• Be creative, curious and courageous
• Have excellent communication and relationship building skills
• Be able to adapt to and drive changeSee themselves as a servant-leader for the team and wider organisation
• Be engaged in the wider agile community with a continuous learning approach to new concepts and best practices

Benefits include: 

• Personal training and conference budget
• Quarterly hack days 
• Access to our free onsite gym
• Pension
• 25 days annual leave plus bank holidays with the option to purchase another 5 days after 2 years of employment
• Private health insurance
• Life assurance

The position is for a full time staff member, based at our offices in Oldfield Park, Bath. It goes without saying that the safety of all our employees is our foremost concern, so for the time being we are all working remotely. We will make sure you have all the equipment required for that until we are all able to be together again.

Please upload a cover letter with your CV. We are anticipating a lot of interest in this exciting role and we will be reviewing applications as soon as they come in, so please apply as soon as possible.

STRICTLY NO AGENCIES

Salary: £45,000+ DOE

Location: Oldfield Park, Bath

About the role

Mayden provides cloud-based software to the health sector, mainly to support the recovery of people with mental health issues. We specialise in secure patient management systems hosted on the NHS HSCN network.

We are looking to appoint an experienced and proactive individual who can support us in all aspects of assuring our systems and practice. Information governance and security will be a key element.

You will have experience implementing and maintaining quality assurance systems, and will understand how to do so in an innovative, flexible, and fast-moving SME – without compromising creativity.

We are ISO 27001:2013 certified and ideally, you will have first-hand experience of achieving and maintaining ISO certification. Experience of information governance requirements in health or secure web environments would be a distinct advantage.

You will be a self-starter, able to prioritise and influence others to achieve your objectives.  You will have first class organisational, verbal, written and document management skills and will be effective at supporting, coaching and training others in systems and processes, so that assurance and improvement remains everybody’s business.

About Mayden

We love that the work we do makes a difference, changing what’s possible for clinicians and patients.

We offer a phenomenal working environment, exciting opportunities to learn new skills and an excellent package of benefits including private health insurance and pension.

We have a flat structure at Mayden. Our team members work together to share the responsibilities that managers would traditionally have. Nobody tells you how to do your job – we’re all here to support each other.

We offer a phenomenal working environment, exciting opportunities to learn new skills, and an excellent package of benefits including:

• personal training and conference budget
• onsite gym
• life assurance
• private health insurance
• pension
• parking

At the moment we are all working remotely, due to government guidance around Covid, so this role will initially be based at home. You will be fully supported by the team to get set up to work from home. We will return to our lovely offices as soon as it is safe to do so.

Key responsibilities 

• Organising and managing Information Governance Group meetings, ensuring that the group operates according to its terms of reference, and that actions are completed.
• Maintaining the information security risk register, reporting to the Operations Director and Board.
• Project management of ISO27001 and other standards as appropriate.
• Participation as a key stakeholder in security working groups. Providing governance, risk and compliance assistance to data privacy impact assessments, product roadmaps and projects.
• Working with the Data Protection Officer to ensure that all projects, products and operations are in line with compliance and governance requirements.
• Maintaining and achieving external certifications and managing internal audits and external assessments.
• Maintaining information security policies, keeping policies up to date and developing new policies as required.
• Facilitating appropriate training on information security and raising awareness of good information security practices.
• Being a key member of the Security Incident Response Team (SIRT) in the event of information security incidents and breaches.
• Responding to questionnaires and enquiries from clients and prospects related to our information security standards.
• Reviewing information security requirements of clients and, if required, attending calls/meetings with clients and their information security teams.
• Maintaining external documentation information security practices to provide to clients and assist with tender responses.
• Supporting the business with business continuity and disaster recovery procedures.
• Acting as a central point of contact for all information security matters and queries from the business.

Skills and experience

• Strong business acumen and the ability to take both a commercial and practical approach.
• Practical experience working in the field of information security, whether as part of a dedicated information security team or within an IT or compliance role.
• Practical experience implementing Information Security Standards.
• Practical experience of risk management reporting.
• The ability to work as part of a team, with strong interpersonal skills.
• The ability to work on your own initiative and to manage and prioritise your own workload.
• Excellent written and verbal communication skills.
• Prior experience working in an agile software development house with scrum teams and product owners would be advantageous.
• Experience in supporting implementation of the NHS Data Protection Toolkit at a company level.
• Practical experience of conducting  Internal Audits (IT, Compliance) essential
• Practical experience of coordinating regular external surveillance and recertification audits;

Please upload your CV and a covering letter describing your interest in the role and sharing a little about what you would bring to the team. We look forward to hearing from you!

Must be eligible to live and work in the UK.

STRICTLY NO AGENCIES.

If this role isn’t for you, but you like the sound of working at Mayden, please keep checking our website for more great opportunities coming soon.

Salary: £20,000+ DOE

Location: Oldfield Park, Bath

About the Role

We are looking for a self-motivated and positive individual with a good sense of humour to join our Account Management Team. We are responsible for the day to day management of Mayden’s new and existing customer accounts, including many NHS services. We are a friendly and outgoing team supporting a wide range of customers needs in a very busy environment. Being open-minded to an evolving role in a growing business is key.

Delivering this role you will:

• offer face to face and remote support (email, telephone, web-based, on-site) advising and assisting with a wide range of customer enquiries and requests
• liaise closely with customers, building strong relationships with them and providing the highest standards of customer service to help them get the most from our products
• have opportunities to really get to know our customers through onsite visits. You will review their current use of our products and make recommendations to really help them maximise their product experience
• collaborate regularly with the other Account Management Team members as well as multi-disciplinary teams across the company to assist and inform investigations and contribute to development proposals

About You

We are a looking for a team member who is:

• a conscientious, enthusiastic team player who will help us maintain and develop customer relationships with providers of primary mental health care
• able to demonstrate strong literacy and numeracy skills
• excellent at communication with an exceptional telephone manner
• friendly and confident, with the ability to multi-task and excel in organising and prioritising your workload
• great at problem-solving and have a keen eye for detail
• able to demonstrate IT competency, as this is an essential requirement of the role

Essential and desirable skills are listed below.

Essential

• experience in a customer service role
• evidence of strong IT literacy
• exceptional telephone manner
• strong communication skills
• minimum 5 GCSEs (or equivalent) including Maths and English, grades A-C (or equivalent)
• exceptional organisational skills and ability to multitask
• willing to conduct national onsite customer visits

Desirable 

• experience using CRM and/or patient management software
• full, clean UK driving license with access to a vehicle
• A Level A-C or equivalent
• awareness of Agile working principles

Hours and location

You must be eligible to live and work in the UK as we are unable to provide sponsorship for this role.

You will need to be able to work flexibly in order to cover core hours and allow for onsite visits as the role involves occasional travel.

Although we are currently working remotely due to Covid-19, this role will be based in our offices in Oldfield Park, Bath when we are able to return to our HQ.

The position is for a full time staff member, 37.5 hours, Mon – Fri.

About Mayden

Our life’s work is creating technology that changes what’s possible for clinicians and patients, with a focus on NHS mental health services.

Mayden has a flat management structure and a coaching culture, with team members working together and supporting one another to make things happen.

We offer a great working environment with an excellent package of benefits including:

• personal training budget for self development
• free onsite gym
• pension
• 25 days annual leave plus bank holidays with the option to purchase another 5 days after 2 years of employment
• private health insurance

Alignment with our values – transparency, collaboration, contribution and forward thinking – is important to us. If you’re someone who wants to change your corner of the world for the better, then we can’t wait to hear from you.

At Mayden we offer a host of opportunities to develop your skills, knowledge and experience, and to grow within the wider company too. If you think this role is right for you, get in touch.

To apply for this role:

Please upload your CV and covering letter. Tell us what you’re passionate about and what you would bring to the Account Management Team, and to Mayden. We are anticipating a lot of interest in this exciting role and we will be reviewing applications as soon as they come in, so please apply as soon as possible.

STRICTLY NO AGENCIES

If this role isn’t for you, but you like the sound of working at Mayden, please keep checking our website for more great opportunities coming soon.

Salary: £30,000 to £40,000

Location: Bath

About us

Mayden is a growing software company, awarded Development Team of the Year at the 2018 UK IT industry awards. We’re looking for experienced developers to join the team.

At Mayden we produce healthcare apps, mainly for supporting the recovery of people with mental health issues. We love that the work we do makes a difference, changing what’s possible for clinicians and patients.

We offer a phenomenal working environment, exciting opportunities to learn new skills and an excellent package of benefits including private health insurance and pension.

How we work

As a development team we work closely together, pair programming, white-boarding and architecting as a team and peer reviewing every line of code. We have fun while we work and are passionate about technology. We work in an agile way, using the Scrum framework to regularly deliver value to our customers.

We have a flat structure at Mayden. Our team members work together to share the responsibilities that managers would traditionally have. Nobody tells you how to do your job, we’re all here to support each other, not get in each other’s way.

The development team works with the product owner team to prepare work for sprints, we work with our account managers to give our customers the best possible experience, and we work with our ops team to make sure our apps are stable and running well.

Skills and experience

Our current tech stack includes (but isn’t limited to) PHP, Slim Framework, JavaScript, React and MySQL, but we don’t need you to have experience with these specifically, as long as you have commercial experience with other modern programming languages.

We use Git for source control and ideally you will have some experience with Git.

You should be able to demonstrate your experience with MVC frameworks and/or modern JavaScript frameworks.

Successful candidates will:

• be passionate about the work we do as well as the technology we use
• enjoy working closely with both technical and non technical colleagues
• be comfortable with pair programming and with code being peer reviewed
• take a positive and proactive approach to problem solving both with their team and the wider company
• be keen to learn as well as to contribute to the development of others
• be comfortable working through problems with a team

Benefits include:

• personal training and conference budget
• monthly developer lunches (we’ll bring the pizza)
• quarterly hack days
• private health insurance
• pension

This is a permanent opportunity, based at our offices in Oldfield Park, Bath.

You must be eligible to live and work in the UK as we are unable to provide sponsorship for this role.  Although we are currently working remotely due to covid-19, this role will be based in our offices in Bath when we are able to return.

Please upload a cover letter with your CV

STRICTLY NO AGENCIES

Salary: £30,000+ DOE

Location: Oldfield Park, Bath

About the Role 

We are looking for a motivated and keen new member to join our busy Product Owner/Feature Owner team. We are responsible for Mayden’s flagship product, iaptus, with a focus on maintaining a product vision which represents our end users’ needs and clearly aligns to our business strategy. We use the ‘Scrum’ framework to drive product delivery, quality and success, working to develop and deliver products and features alongside our growing team of software developers.

Delivering this role you will 

• manage projects, be the voice of the customer, building rapport, working with them to scope projects and negotiate requirements based on technical options and timescales
• plan and prioritise the feature backlog, assess the value of projects, develop business cases and project plans, and align feature developments to our business strategy
• research, analyse and understand our target markets, the users, the people they help and how our product can support them
• provide vision and direction to the development roadmap and maintain excellent communication between stakeholders in order to ensure the best possible outcomes are achieved
• produce and manage well-defined user stories from undefined and unstructured information
• identify, evaluate and manage risk throughout projects

About you 

You:

• are able to demonstrate academic ability to degree level with subsequent work experience, or have significant applicable experience
• are able to show how you have delivered projects in a highly effective and efficient way
• have previous experience which demonstrates your excellent written and verbal communication and presentation skills
• will have strong analytical, problem solving, planning, and organisational skills
• easily build and maintain relationships where your enthusiasm and passion allows you to be a positive voice for the potential of our product
• are a dedicated team member who thrives working in a self managing team
• are resilient and can appreciate the ‘wider picture’, allowing you to balance the needs of competing priorities effectively
• are technically literate and logically minded, with a close eye for detail, able to quickly grasp technical concepts
• are personable, motivated, organised, able to be flexible and adapt to change
• are an autonomous, proactive problem-solver with a strong work ethic
• have experience relating to commercial or business objectives and strategic planning
• have an awareness or previous experience of Agile methodology

About Mayden

Our life’s work is creating technology that changes what’s possible for clinicians and patients, with a focus on NHS mental health services.

Mayden has a flat management structure and a coaching culture, with team members working together and supporting one another to make things happen.

We offer a great working environment with an excellent package of benefits including:

• personal training budget for self development
• free onsite gym
• pension
• 25 days annual leave plus bank holidays with the option to purchase another 5 days after 2 years of employment
• private health insurance

Alignment with our values – transparency, collaboration, contribution and forward thinking – is important to us. If you’re someone who wants to change your corner of the world for the better, then we can’t wait to hear from you.

At Mayden we offer a host of opportunities to develop your skills, knowledge and experience, and to grow within the wider company too. If you think this role is right for you, get in touch.

Location and hours

You must be eligible to live and work in the UK as we are unable to provide sponsorship for this role.  Although we are currently working remotely due to Covid-19, this role will be based in our offices in Oldfield Park, Bath when we are able to return to our HQ.The role involves occasional travel.

The position is for a full time staff member,  37.5 hours, Mon – Fri.

To apply

Please upload your CV and covering letter. Tell us what you’re passionate about and what you would bring to the Product Owner/Feature Owner team, and to Mayden. We are anticipating a lot of interest in this exciting role and we will be reviewing applications as soon as they come in, so please apply as soon as possible.

STRICTLY NO AGENCIES

If this role isn’t for you, but you like the sound of working at Mayden, please keep checking our website for more great opportunities coming soon.