Working here

Salary: £40,000 to £45,000 pa (doe) plus benefits

Location: Oldfield Park, Bath, BA2 3LR

We’re looking for a driven, enthusiastic and experienced UX designer to join the team working on our proprietary web applications. You’ll be part of a small but growing UX team who work to make sure that our software is intuitive and optimised for our end users.

About the UX Designer role

We produce software to support customers providing mental health services and this role can make direct improvements to people experiencing mental health difficulties and the hard working staff supporting them.

Your time will be spent liaising with our users and stakeholders, gathering and managing feedback and identifying any pain points, exploring user journeys, researching and validating ideas, whiteboarding, wireframing and testing. You will also get to meet our users by running user experience workshops to explore and validate your designs and contribute to our design system.

You will work on our largest product as part of the product team who use the Scrum framework to manage development work and ensure that they are regularly delivering value to our customers.

We are looking for someone who:

• Has relevant UX and UI experience
• Will actively get involved in the whole UX process from beginning to end
• Be a clear and confident communicator and enjoy collaborating with both technical and non-technical colleagues and end users
• Enjoys working on small and large projects and the challenges they both bring
• Be passionate about getting to know your users and building the best experience for them
• Uses various research methods to gather insights to inform your decisions
• Enjoys the challenge of solving complex problems
• Be proficient using Adobe XD, Adobe Illustrator, and Photoshop.
• Has experience in user testing methodologies
• Has experience in creating and improving UX processes within product team

What’s really important to us is that you are thoughtful, enthusiastic, adept at active listening and creative problem solving – and that you will be a strong advocate for our users.

About us

Mayden is a growing software company with a mission to change what’s possible in healthcare. We produce healthcare apps, mainly for supporting the recovery of people with mental health issues. We love that the work we do makes a difference.

We have a flat structure with self-managing teams and agile working at its heart. Our team members work together to share the responsibilities that managers would traditionally have. Nobody tells you how to do your job – we’re all here to support each other.

At Mayden, you can be truly creative with both the way you approach your work, and with how you approach your career development. As a member of the team here, you have the freedom to carve your own path and the ability to design your own training programme to suit this.

We offer a phenomenal working environment, exciting opportunities to learn new skills and an excellent package of benefits including private health insurance and pension.

Benefits

We offer a great working environment with an excellent package of benefits including:

• personal training budget for professional development
• free onsite gym
• company pension
• 33 days annual leave including bank holidays, with the option to purchase another 5 days after 2 years of employment
• private health insurance
• life assurance
• free onsite parking
• cycle to work scheme

Location and hours

This is a full-time permanent opportunity but part-time will be considered depending upon the number of hours.

You must be eligible to live and work in the UK. We are currently following government recommendations and temporarily working at home but we are looking forward to returning to our lovely offices as soon as the situation allows us to do so safely and within government guidelines.

To apply for the UX Designer role

Please upload your CV and covering letter. Tell us what you’re passionate about and what you would bring to the UX team, and to Mayden. We are anticipating a lot of interest in this exciting role and we will be reviewing applications as soon as they come in, so please apply as soon as possible.

If this role isn’t for you, but you like the sound of working at Mayden, please keep checking our website for more great opportunities coming soon.

STRICTLY NO AGENCIES

#MaydenFamily

Salary: £21,000 to £24,000 pa (based on experience) plus benefits

Location: Oldfield Park, Bath, BA2 3LR

We are looking for a new team member to support a busy HR team, with a focus on recruitment.

You’ll be an integral part of the HR team, leading on all things recruitment, advising teams on best practice and looking to continuously improve our processes. You will work closely with all of our teams to coordinate our recruitment campaigns from start to finish. You will also have the opportunity to shape your role, whilst being proactively involved in various projects, including creating a talent pipeline, community engagement and attending recruitment events.

You’ll provide support in delivering all recruitment related administration. You will need to be able to juggle competing priorities, respond positively to changing demands and have the ability to work under pressure.

We are a small, friendly, and motivated team – with enthusiasm and optimism for what’s possible.

What you’ll need to succeed as a Recruitment Administrator / Coordinator

• The ability to demonstrate the required level of skills and knowledge
• Previous experience of in-house recruitment and basic knowledge of employment law, recruitment assessments and best practice
• Experience of working in a collaborative environment and taking a proactive approach
• Excellent IT skills
• To be able to provide a high level of customer service – internally and externally – and have the ability to build rapport quickly
• Ability to prioritise your own workload and complete tasks with a high level of accuracy
• Strong administrative skills, high attention to detail, able to work under pressure effectively and work flexibly responding to changing demands and priorities
• Ability to maintain confidentiality and act with discretion and diplomacy
• The ability to work as a member of the HR team, providing support with general HR tasks as necessary

About Mayden

Our life’s work is creating technology that changes what’s possible for clinicians and patients, with a focus on NHS mental health services.

We have a flat structure at Mayden. Our team members work together and support one another to make things happen, sharing the responsibilities that managers would traditionally have.

Alignment with our values – transparency, collaboration, contribution and forward thinking – is important to us.

Benefits

We offer a great working environment with an excellent package of benefits including:

• personal training budget for professional development
• free onsite gym
• company pension
• 25 days annual leave plus bank holidays, with the option to purchase another 5 days after 2 years of employment
• private health insurance
• life assurance
• free onsite parking

Location and hours

Full time, permanent
Monday to Friday

We are currently following government recommendations and temporarily working at home but we are looking forward to returning to our lovely offices in Oldfield Park, Bath as soon as the situation allows us to do so safely and within government guidelines.

Recruitment Administrator / Coordinator – How to apply

If you’re someone who wants to change your corner of the world for the better and you love recruitment, then we can’t wait to hear from you! Please submit your CV and a cover letter telling us what you are passionate about and what you could bring to the role, the team and to Mayden.

We are anticipating a lot of interest in this exciting role and we will be reviewing applications as soon as they come in, so please apply as soon as possible.

#MaydenFamily

STRICTLY NO AGENCIES

Salary: £30,000 - £37,500 (based on experience) plus benefits

Location: Widcombe Crescent, Bath

About the role

Bath-based coding bootcamp iO Academy is looking for an amazing Content Marketing Manager who’ll help spread the word about what we do, with a strong focus on creating great content. We’re looking for someone with strong writing skills and an ability to work strategically on building brand awareness.

Your role will mainly be to use content to market the Academy – whether that be through website content and SEO, PPC, blog posts, press releases, social media, printed materials, video, award entries or adverts.

With this position there’s plenty of opportunity to carve your own path and come up with new ideas. We’re a growing company, and looking for someone that will grow with us. We also have a flat structure – our team members work together to share the responsibilities that managers traditionally have.

We are a small, friendly and motivated team who value excellent communication, a big dose of open mindedness and enthusiasm for what’s possible, and most importantly a great sense of humour.

As our Content Marketing Manager, you will:

* Develop, manage and report on a content plan, with supporting editorial schedule, aligned with our strategic goals
* Look after all of our social media. This will include external social media as well as our own Slack channels
* Take responsibility for developing our SEO
* Set up and run PPC campaigns
* Manage the website and all web content
* Create, publish and distribute content for web and print, from micro copy to long form
* Ensure all content is accurate, useful, tailored to each channel, and in house style
* Write and push out press releases and articles
* Develop and run promotional campaigns
* Work with agencies and freelancers
* Develop and support brand ambassadors
* Use stats and performance analytics to assess results and feed in to planning
* Maintain brand voice and visual consistency in all communications, including oversight on those produced by other team members
* Ensure messaging is purposeful and supports every step on the customer journey
* Manage the marketing budget and strategy
* Collaborate with others for user-generated content and edit, proofread and improve content from contributors
* Optimise content to drive engagement and build community
* Understand audience preferences and liaise with the parent company accessibility working group to ensure our content is easy to navigate and available to all
* Stay up-to-date with developments in content marketing, including monitoring competitors and generating new ideas to catch attention.

About you as our Content Marketing Manager

You’ll be looking for a role that you can make your own, with plenty of opportunity to be really involved as a member of a growing business. You love finding and telling stories, defining the heart of a message, and getting across the personality and values of a brand.

You’ll also be a confident self-starter, able to juggle multiple priorities and see the big picture. You’ll be flexible, adaptable and comfortable with change, and keen to learn quickly, step outside your comfort zone and seek feedback.

It’s also important that you hold the same values we do and want to be part of our culture and way of working. As a company, our core DNA values are that we are experts without ego; openly inclusive; positively ambitious; with a dash of humour.

We’ve listed some key aspects of the role but welcome hearing what you might bring that would be a little different. If you think like us, and are someone who wants to change a bit of the world for the better, then get in touch.

Essential skills and experience:

* Experienced in marketing content strategy and management
* Experienced in planning, writing and editing content for various purposes
* Experienced in applying analytics across channels and understanding SEO research and audience behaviour
* Competent in the use of software for production and management of content for different channels, including:
WordPress or another CMS for blogging and web content
Google and social media analytics
SEO rules and familiarity with using keyword research software
* Experienced in compliance with legal requirements e.g. copyright, and data protection laws across content and channels
* Good understanding of social media management and engagement

Desirable:

* Basic understanding of HTML and web publishing; Adobe Creative Suite (PhotoShop, Illustrator)
* Experience working in tech would be a bonus

About iO Academy

We’re a fast growing company who train people of all ages and backgrounds to code, teaching our students everything they need to know to land their first job as a junior software developer.

We were founded in 2015 to fill the need for more developers in the UK tech industry. Since then we’ve built a reputation for our high quality (we are recognised as 6th best coding bootcamp in the world) and our commitment to diversity & inclusion.

Our offices are based on beautiful Widcombe Crescent in Bath. It’s a 10 minute walk from the train and bus station, with incredible views and a lovely garden.

We pride ourselves on having created a fun and collaborative place to work with a strong sense of social purpose. You will be working in a relaxed team of people who love what they do, with the scope to craft the role as you see fit.

Benefits

Personal training budget for self development
Access to a company coach
Company pension
25 days annual leave plus bank holidays, with the option to purchase another 5 days after 2 years of employment
Private health insurance
Life assurance

Location and hours

This is a permanent full-time role based in Bath. We are currently following government recommendations and temporarily working at home but we are looking forward to returning to our lovely offices as soon as the situation allows us to do so safely and within government guidelines.

You must be eligible to live and work in the UK.

To apply

Please upload your CV and covering letter. We’re interested in hearing what you like about the role, and what you think you could bring to iO Academy.

Closing date: 30 November 2021

STRICTLY NO AGENCIES

Salary: £20,000+ DOE

Location: Oldfield Park, Bath

Customer Support Account Coordinator – The Role:

We are looking for a self-motivated and positive individual with a good sense of humour to join our Account Management Team. We are responsible for the day to day management of Mayden’s new and existing customer accounts, including many NHS services. We are a friendly and outgoing team supporting a wide range of customer needs in a very busy environment. Being open-minded to an evolving role in a growing business is key.

Customer Support Account Coordinator – Key Responsibilities:

– Learn about our software in detail, in order to support and troubleshoot with users of the
system
– Offer face to face and remote support (email, telephone, web-based, on-site) advising and
assisting with a wide range of customer enquiries and requests
– Liaise closely with customers, building strong relationships with them and providing the highest standards of customer service to help them get the most from our products
– Have opportunities to really get to know our customers through onsite visits
– You will review customers’ current use of our products and make recommendations to really help them maximise their product experience
– Collaborate regularly with the other Account Management Team members as well as multi-disciplinary teams across the company to assist and inform investigations and contribute to development proposals

Customer Support Account Coordinator – We are a looking for a team member who is:

– A conscientious, enthusiastic team player who will help us maintain and develop customer relationships with providers of primary mental health care
– Able to demonstrate strong literacy and numeracy skills
– Excellent at communication with an exceptional telephone manner
– Friendly and confident, with the ability to multi-task and excel in organising and prioritising
your workload
– Great at problem-solving and have a keen eye for detail
– Able to demonstrate IT competency, as this is an essential requirement of the role
– Willing to learn new skills and knowledge

Essential and desirable skills for the role are listed below.

Essential

– Excellent customer service skills
– Evidence of strong IT literacy
– Exceptional telephone manner
– Strong communication skills
– Minimum 5 GCSEs (or equivalent) including Maths and English, grades A-C (or equivalent)
– Exceptional organisational skills and ability to multitask
– Willing to conduct national onsite customer visits

Desirable

– Experience using CRM and/or patient management software
– Full, clean UK driving licence with access to a vehicle
– A Level A-C or equivalent
– Awareness of Agile working principles

Customer Support Account Coordinator – Benefits:

We offer a great working environment with an excellent package of benefits including:

– Personal training budget for professional development
– Free onsite gym
– Company pension
– 25 days annual leave plus bank holidays, with the option to purchase another 5 days after 2 years of employment
– Private health insurance
– Life assurance
– Free onsite parking

Location and Hours

You will need to be able to work flexibly in order to cover core hours and allow for onsite visits as the role involves occasional travel.

The position is for a full time staff member, 37.5 hours, Mon – Fri, 9 to 5

We are currently following government recommendations and temporarily working at home but we are looking forward to returning to our lovely offices as soon as the situation allows us to do so safely and within government guidelines.

You must be eligible to live and work in the UK.

About Mayden

Our life’s work is creating technology that changes what’s possible for clinicians and patients, with a focus on NHS mental health services.

Mayden has a flat management structure and a coaching culture, with team members working together and supporting one another to make things happen.

Alignment with our values – transparency, collaboration, contribution and forward thinking – is important to us. If you’re someone who wants to change your corner of the world for the better, then we can’t wait to hear from you.

At Mayden we offer a host of opportunities to develop your skills, knowledge and experience, and to grow within the wider company too. If you think this role is right for you, get in touch.

To apply:

To upload your CV and covering letter for this exciting Customer Support Account Coordinator. Tell us what you’re passionate about and what you would bring to the Account Management Team, and to Mayden. We are anticipating a lot of interest in this exciting role and we will be reviewing applications as soon as they come in, so please apply as soon as possible.

If this role isn’t for you, but you like the sound of working at Mayden, please keep checking our website for more great opportunities coming soon.

#MaydenFamily

STRICTLY NO AGENCIES

Salary: £30,000 to £40,000

Location: Bath, Oldfield Park

About us

Mayden is a growing software company, awarded Development Team of the Year at the 2018 UK IT Industry awards. We’re looking for experienced developers to join the team.

At Mayden we produce healthcare apps, mainly for supporting the recovery of people with mental health issues. We love that the work we do makes a difference, changing what’s possible for clinicians and patients.

We offer a phenomenal working environment, exciting opportunities to learn new skills and an excellent package of benefits including private health insurance and pension.

How we work

As a development team we work closely together, pair programming, white-boarding and architecting as a team and peer reviewing every line of code. We have fun while we work and are passionate about technology. We work in an agile way, using the Scrum framework to regularly deliver value to our customers.

We have a flat structure at Mayden. Our team members work together to share the responsibilities that managers would traditionally have. Nobody tells you how to do your job, we’re all here to support each other, not get in each other’s way.

The development team works with the product owner team to prepare work for sprints, we work with our account managers to give our customers the best possible experience, and we work with our ops team to make sure our apps are stable and running well.

Skills and experience

Our current tech stack includes (but isn’t limited to) PHP, Slim Framework, JavaScript, React and MySQL, but we don’t need you to have experience with these specifically, as long as you have commercial experience with other modern programming languages.

We use Git for source control and ideally you will have some experience with Git.

You should be able to demonstrate your experience with MVC frameworks and/or modern JavaScript frameworks.

Successful candidates will:

• be passionate about the work we do as well as the technology we use
• enjoy working closely with both technical and non technical colleagues
• be comfortable with pair programming and with code being peer reviewed
• take a positive and proactive approach to problem solving both with their team and the wider company
• be keen to learn as well as to contribute to the development of others
• be comfortable working through problems with a team

Benefits

We offer a great working environment with an excellent package of benefits including:
• monthly developer lunches (we’ll bring the pizza)
• quarterly hack days
• personal training budget for professional development
• free onsite gym
• company pension
• 25 days annual leave plus bank holidays, with the option to purchase another 5 days after 2 years of employment
• private health insurance
• life assurance
• free onsite parking

We are currently following government recommendations and temporarily working at home but we are looking forward to returning to our lovely offices as soon as the situation allows us to do so safely and within government guidelines.

To apply for the Software Developer role

Please upload your CV and covering letter. Tell us what you’re passionate about and what you would bring to the Software Developer team, and to Mayden.
If this role isn’t for you, but you like the sound of working at Mayden, please keep checking our website for more great opportunities coming soon.

You must be eligible to live and work in the UK.

#MaydenFamily

STRICTLY NO AGENCIES