Working here

Salary: £35k + (based on experience)

Location: Bath

We are looking for a self motivated and enthusiastic Product Owner to join our expanding team. We are responsible for managing and prioritising projects and the development backlog for Mayden’s flagship product, iaptus. We are passionate about delivering impactful healthcare software that supports clinicians, engages and empowers patients. Come be part of our tight-knit team who thrives off working collaboratively with internal and external stakeholders to deliver the best possible solutions for our product.  

We use the Scrum framework to drive product delivery, quality and success, working to develop and deliver products and features alongside our growing team of software developers. 

Delivering this role you will 

• have empathy for customer needs whilst always keeping the product strategy and business needs in mind
• plan and prioritise the feature backlog, assess the value of projects, develop business cases and project plans, and align feature developments to our business strategy
• provide vision and direction to the development roadmap and maintain excellent communication between stakeholders in order to ensure the best possible outcomes are achieved
• identify, evaluate and manage risk 

About you

You:

• are an effective and collaborative leader, able to generate buy-in from other teams across the company
• are able to show how you have delivered projects in a highly effective and efficient way
• have strong analytical, problem solving, planning, and organisational skills
• easily build and maintain relationships where your enthusiasm and passion allows you to be a positive voice for the potential of our product
• are a dedicated team member who thrives working in a self managing team
• are technically literate and logically minded, with a close eye for detail, able to quickly grasp technical concepts 
• are personable, motivated, organised, able to be flexible and adapt to change
• have experience relating to commercial or business objectives and strategic planning

About Mayden

Our life’s work is creating technology that changes what’s possible for clinicians and patients, with a focus on NHS mental health services. 

Mayden has a flat management structure and a coaching culture, with team members working together and supporting one another to make things happen.

We offer a great working environment with an excellent package of benefits including: 

• personal training budget for self development 
• free onsite gym 
• pension
• 25 days annual leave plus bank holidays, with the option to purchase another 5 days after 2 years of employment
• private health insurance  

Alignment with our values – transparency, collaboration, contribution and forward thinking – is important to us. If you’re someone who wants to change your corner of the world for the better, then we can’t wait to hear from you. 

At Mayden we offer a host of opportunities to develop your skills, knowledge and experience, and to grow within the wider company too. If you think this role is right for you, get in touch.

Location and hours

You must be eligible to live and work in the UK. Although we are currently working remotely due to Covid-19, this role will be based in our offices in Oldfield Park, Bath when we are able to return to our HQ. The role involves occasional travel.

To apply

Please upload your CV and covering letter. Tell us what you’re passionate about and what you would bring to the Product Owner/Feature Owner team, and to Mayden. We are anticipating a lot of interest in this exciting role and we will be reviewing applications as soon as they come in, so please apply as soon as possible.

STRICTLY NO AGENCIES

If this role isn’t for you, but you like the sound of working at Mayden, please keep checking our website for more great opportunities coming soon.

Salary: £20,000+ DOE

Location: Oldfield Park, Bath

Permanent

Full time

Although we are currently working remotely due to Covid-19, this role will be based in our offices in Oldfield Park, Bath when we are able to return to our HQ.

About the Role

We are looking for a self-motivated and positive individual with a good sense of humour to join our Account Management Team. We are responsible for the day to day management of Mayden’s new and existing customer accounts, including many NHS services. We are a friendly and outgoing team supporting a wide range of customers needs in a very busy environment. Being open-minded to an evolving role in a growing business is key.

As a Customer Support (Account Coordinator) delivering this role you will:

• learn about our software in detail, in order to support and troubleshoot with users of the system

• offer face to face and remote support (email, telephone, web-based, on-site) advising and assisting with a wide range of customer enquiries and requests

• liaise closely with customers, building strong relationships with them and providing the highest standards of customer service to help them get the most from our products

• have opportunities to really get to know our customers through onsite visits. You will review their current use of our products and make recommendations to really help them maximise their product experience

• collaborate regularly with the other Account Management Team members as well as multi-disciplinary teams across the company to assist and inform investigations and contribute to development proposals

About you as a Customer Support (Account Coordinator)

We are a looking for a team member who is:

• a conscientious, enthusiastic team player who will help us maintain and develop customer relationships with providers of primary mental health care

• able to demonstrate strong literacy and numeracy skills

• excellent at communication with an exceptional telephone manner

• friendly and confident, with the ability to multi-task and excel in organising and prioritising your workload

• great at problem-solving and have a keen eye for detail

• able to demonstrate IT competency, as this is an essential requirement of the role

Essential Skills

• excellent customer service skills

• evidence of strong IT literacy

• exceptional telephone manner

• strong communication skills

• minimum 5 GCSEs (or equivalent) including Maths and English, grades A-C (or equivalent)

• exceptional organisational skills and ability to multitask

• willing to conduct national onsite customer visits

Desirable Skills

• experience using CRM and/or patient management software

• full, clean UK driving license with access to a vehicle

• A Level A-C or equivalent

• awareness of Agile working principles

Hours and location

You must be eligible to live and work in the UK. You will need to be able to work flexibly in order to cover core hours and allow for onsite visits as the role involves occasional travel.

Although we are currently working remotely due to Covid-19, this role will be based in our offices in Oldfield Park, Bath when we are able to return to our HQ.

The position is for a full time staff member, 37.5 hours, Mon – Fri 9am-5pm.

About Mayden

Our life’s work is creating technology that changes what’s possible for clinicians and patients, with a focus on NHS mental health services.

Mayden has a flat management structure and a coaching culture, with team members working together and supporting one another to make things happen.

We offer a great working environment with an excellent package of benefits including:

• personal training budget for self development

• free onsite gym

• pension

• 25 days annual leave plus bank holidays with the option to purchase another 5 days after 2 years of employment

• private health insurance
• free onsite parking

Alignment with our values – transparency, collaboration, contribution and forward thinking – is important to us. If you’re someone who wants to change your corner of the world for the better, then we can’t wait to hear from you.

At Mayden we offer a host of opportunities to develop your skills, knowledge and experience, and to grow within the wider company too. If you think this role is right for you, get in touch.

To apply for this role:

Please upload your CV and covering letter. Tell us what you’re passionate about and what you would bring to the Account Management Team, and to Mayden. We are anticipating a lot of interest in this exciting role and we will be reviewing applications as soon as they come in, so please apply as soon as possible.

STRICTLY NO AGENCIES

If this role isn’t for you, but you like the sound of working at Mayden, please keep checking our website for more great opportunities coming soon.

Salary: £30,000 to £40,000

Location: Bath, Oldfield Park

About us

Mayden is a growing software company, awarded Development Team of the Year at the 2018 UK IT industry awards. We’re looking for experienced developers to join the team.

At Mayden we produce healthcare apps, mainly for supporting the recovery of people with mental health issues. We love that the work we do makes a difference, changing what’s possible for clinicians and patients.

We offer a phenomenal working environment, exciting opportunities to learn new skills and an excellent package of benefits including private health insurance and pension.

How we work

As a development team we work closely together, pair programming, white-boarding and architecting as a team and peer reviewing every line of code. We have fun while we work and are passionate about technology. We work in an agile way, using the Scrum framework to regularly deliver value to our customers.

We have a flat structure at Mayden. Our team members work together to share the responsibilities that managers would traditionally have. Nobody tells you how to do your job, we’re all here to support each other, not get in each other’s way.

The development team works with the product owner team to prepare work for sprints, we work with our account managers to give our customers the best possible experience, and we work with our ops team to make sure our apps are stable and running well.

Skills and experience

Our current tech stack includes (but isn’t limited to) PHP, Slim Framework, JavaScript, React and MySQL, but we don’t need you to have experience with these specifically, as long as you have commercial experience with other modern programming languages.

We use Git for source control and ideally you will have some experience with Git.

You should be able to demonstrate your experience with MVC frameworks and/or modern JavaScript frameworks.

Successful candidates will:

• be passionate about the work we do as well as the technology we use
• enjoy working closely with both technical and non technical colleagues
• be comfortable with pair programming and with code being peer reviewed
• take a positive and proactive approach to problem solving both with their team and the wider company
• be keen to learn as well as to contribute to the development of others
• be comfortable working through problems with a team

Benefits include:

• personal training and conference budget
• monthly developer lunches (we’ll bring the pizza)
• quarterly hack days
• private health insurance
• pension

This is a permanent opportunity, based at our offices in Oldfield Park, Bath.

You must be eligible to live and work in the UK. Although we are currently working remotely due to covid-19, this role will be based in our offices in Bath when we are able to return.

Please upload a cover letter with your CV

STRICTLY NO AGENCIES