Salary: £18,000+ (plus benefits) DOE
About the company
Mayden provide end-to-end managed web applications and bespoke system development to the healthcare sector. Located in Bath, we specialise in innovative, flexible and cloud-based software such as iaptus. The company is driven by the desire to add real value to the healthcare sector, creating industry changing software that improves the way services are delivered by staff and experienced by patients.
Proactive and reactive management of new and existing client accounts, which includes face to face and remote (email, telephone, web-based etc.) support, advice and assistance. You will liaise closely with customers, building relationships and providing the best customer service possible in order to help them get the most from the web applications they subscribe to. You will be collaborating across multi-disciplinary teams to assist and inform with new and ongoing investigations and, in addition, contributing to development proposals.
Part of your role will require you to visit iaptus clients onsite, reviewing their current use of the product and making recommendations for future use. You will also be providing both onsite and remote training in the use of the product, and demonstrating how to extract reportable data. Updating training documentation, user guides and the online help-site are other key parts of the role.
The person and skills
We are looking for a conscientious, enthusiastic Customer Support Account Coordinator to help us maintain and develop client relationships with Providers of primary mental health care. We are a lively team operating at times in a very busy environment. We are looking for an outgoing, positive individual with a good sense of humour and who is open-minded to an evolving role in a growing business. We are a close team who support one another in what can be a demanding role, requiring a calm, polite and professional attitude.
You will need to be fluent in English with strong literacy and numeracy skills. Excellent communication, presentation and people skills with an exceptional telephone manner is fundamental, as well as a friendly and confident approach, with the ability to multi-task and excel in organising and prioritising your workload. You will need the essential skills of analysing and problem-solving with a keen eye for attention to detail. Proven IT competency is a requirement of the role with knowledge of various software relating to CRM, patient management and reporting tools being desirable.
You will need to be able to work flexibly in order to cover core support hours and allow for onsite training and visits. An overview of essential and desirable skills are listed below.
- Experience in a customer service role
- Evidence of IT literacy
- Exceptional telephone manner
- Strong communication skills
- Minimum 5 GCSEs (or equivalent) including Maths and English, grades A – C (or equivalent)
- Exceptional organisational skills and ability to multitask
- Open to travel across the UK for short periods
- Analysis and problem solving skills
- Experience using CRM and/or patient management software
- Full, clean UK driving license with access to a vehicle
- Excel skills and experience
- Training and presentation experience
- A Level A – C or equivalent
- Awareness of Agile working principles
Mayden offers exciting opportunities to learn new skills, receive substantial training, a competitive salary, a first class working environment and excellent benefits including:
- company pension
- personal training and conference budget
- private health insurance
- on-site gym
You must be eligible to live and work in the UK.
STRICTLY NO AGENCIES