Working here

Salary: £18,000+ (plus benefits) DOE

Location: Bath

About the company

Mayden provide end-to-end managed web applications and bespoke system development to the healthcare sector. Located in Bath, we specialise in innovative, flexible and cloud-based software such as iaptus. The company is driven by the desire to add real value to the healthcare sector, creating industry changing software that improves the way services are delivered by staff and experienced by patients.

Key responsibilities

Proactive and reactive management of new and existing client accounts, which includes face to face and remote (email, telephone, web-based etc.) support, advice and assistance. You will liaise closely with customers, building relationships and providing the best customer service possible in order to help them get the most from the web applications they subscribe to. You will be collaborating across multi-disciplinary teams to assist and inform with new and ongoing investigations and, in addition, contributing to development proposals.

Part of your role will require you to visit iaptus clients onsite, reviewing their current use of the product and making recommendations for future use. You will also be providing both onsite and remote training in the use of the product, and demonstrating how to extract reportable data. Updating training documentation, user guides and the online help-site are other key parts of the role.

The person and skills

We are looking for a conscientious, enthusiastic Customer Support Account Coordinator to help us maintain and develop client relationships with Providers of primary mental health care. We are a lively team operating at times in a very busy environment. We are looking for an outgoing, positive individual with a good sense of humour and who is open-minded to an evolving role in a growing business. We are a close team who support one another in what can be a demanding role, requiring a calm, polite and professional attitude.

You will need to be fluent in English with strong literacy and numeracy skills. Excellent communication, presentation and people skills with an exceptional telephone manner is fundamental, as well as a friendly and confident approach, with the ability to multi-task and excel in organising and prioritising your workload. You will need the essential skills of analysing and problem-solving with a keen eye for attention to detail. Proven IT competency is a requirement of the role with knowledge of various software relating to CRM, patient management and reporting tools being desirable.

You will need to be able to work flexibly in order to cover core support hours and allow for onsite training and visits. An overview of essential and desirable skills are listed below.

Essential

• Experience in a customer service role
• Evidence of IT literacy
• Exceptional telephone manner
• Strong communication skills
• Minimum 5 GCSEs (or equivalent) including Maths and English, grades A – C (or equivalent)
• Exceptional organisational skills and ability to multitask
• Open to travel across the UK for short periods
• Analysis and problem solving skills

Desirable

• Experience using CRM and/or patient management software
• Full, clean UK driving license with access to a vehicle
• Excel skills and experience
• Training and presentation experience
• A Level A – C or equivalent
• Awareness of Agile working principles

Mayden offers exciting opportunities to learn new skills, receive substantial training, a competitive salary, a first class working environment and excellent benefits including:

• bonus
• company pension
• personal training and conference budget
• private health insurance
• on-site gym

You must be eligible to live and work in the UK.

STRICTLY NO AGENCIES

Salary: £26,000 - £32,000 (dependent on experience)

Location: Bath

We have an exciting, full-time opportunity for a sysops engineer to join the systems and operations team at Mayden, providing technical support across the business.

The role is responsible for:

• the security, stability and uptime of our production, staging and development environments
• monitoring the above environments and reacting to alerts and issues that may arise in day-to-day operation of Mayden’s product line
• the maintenance of network, server and storage assets in data centre environments (VMware Cloud, AWS EC2 etc.)
• ongoing upgrades and improvements to our existing infrastructure and processes

You’ll have plenty of opportunities to develop your skills and knowledge, and there’s scope for the role to grow as you do.

Mayden is driven by a mission to improve the way that healthcare is delivered by staff and experienced by patients, with a focus on NHS mental health services. We offer a fantastic, friendly working environment in the beautiful city of Bath, along with an excellent package of benefits including private health insurance and pension contributions.

We aim to make Mayden the best workplace our staff will ever experience. Our agile teams are self-organising with the ability to choose their own tools, be creative and actively participate in the product management process. Staff members are encouraged and supported in their own personal development including external courses and training.

The ideal candidate will:

• have good self-organisation and communication skills
• feel at home collaborating with others as part of a multidisciplinary team
• have a flexible approach to work
• be a fast learner and adaptable to change
• have practical experience working with:
  • VMware ESXi/vSphere/vCenter
  • Cisco and iptables networking
  • Linux administration (specifically RHEL derivatives)
  • practical experience in MySQL database administration using CLI
  • network monitoring eg PRTG/nagios
  • automation solutions eg Ansible/Chef/Puppet
  • production database administration
  • LAMP/LNMP stack

Although not essential, experience in the following areas is highly desirable:

• VCS such as Subversion or Git
• working in a Scrum team, adopting an Agile methodology to your work
• shell scripting (Python/Perl also advantageous)
• MySQL database replication
• working with web applications at scale
• working experience with network and web application security hardening
• physical and virtual network maintenance
• experience in administering firewall appliances, managed wireless networking

You must be eligible to live and work in the UK.

STRICTLY NO AGENCIES

Salary: £26,000 - £32,000 (dependent on experience)

Location: Bath

About the role

We’re looking for a motivated individual to join the team and help us to improve and expand our analytics offering for clients of our market leading software, iaptus.

Mayden is an exciting, growing software company based in the beautiful city of Bath. Our life’s work is creating insightful, cloud based systems for healthcare services in the UK and abroad, and our software products have been used in almost every NHS trust in the country.

We have a flat structure, which means that teams and individuals make their own decisions, manage their own workloads and set their own goals. Our values – transparency, collaboration, contribution and forward thinking – are the cornerstones of our work.
Find out more here.

There’s plenty of opportunity here to carve your own path within this role, but key aspects of the position are described below.

You will

• be a part of shaping the direction of analytics at Mayden
• design, build and deploy new ETL solutions in line with stakeholder specifications
• maintain the existing ETL suite, ensuring data is handled efficiently and new features are released seamlessly
• migrate new client data into our patient management system
• collaborate with staff and customers who require assistance with data requests

Your experience

• hands-on experience in developing ETL solutions (e.g. Talend, Alteryx)
• demonstrable knowledge of SQL and relational databases
• knowledge of Git or other source control software

Additionally, the following would be advantageous:

• experience with coding (e.g. Python, R, Java)
• experience with shell scripting languages (e.g. Bash)
• exposure to agile methodologies, preferably scrum

About you

• you’re adaptable and willing to facilitate continuous improvement
• you’re a true team player with excellent communication skills
• you have an analytical mind with the ability to learn fast
• you enjoy solving mathematical or logical problems
• you have excellent prioritisation and self-organisation skills

Full and part time workers will be considered. You must be eligible to live and work in the UK.

STRICTLY NO AGENCIES