[Press Release] Jigsaw and iaptus join forces to support children’s mental health services in the Republic of Ireland


Rebecca Prestland
+441249 701100

Meadhbh Ryan (she/her)
Communications Officer
Mobile: 087 3889081

Release date

Jigsaw, The National Centre for Youth Mental Health, and Mayden – the creators of iaptus, the leading electronic health record (EHR) for psychological therapies in the UK – have joined forces to support children’s mental health services in Ireland.

Jigsaw is the only primary care youth mental health service provider in Ireland for young people aged 12-25, offering both online and in person support and advice. They give families, schools, and those who support young people’s mental health ways to cope and the skills to be there for young people. Using their knowledge and expertise, they also advocate on behalf of young people and their families to ensure that youth mental health is a national and local priority.

The demand for mental health services is increasing. A recent review of Child and Adolescent Mental Health Services (CAMHS) in Ireland published by the Mental Health Commission found that they “cannot currently provide an assurance to all parents or guardians in all parts of Ireland that their children have access to a safe, effective and evidenced-based mental health service”. Recommendations for improvements have been made, but this is only part of the picture. Jigsaw recognises the need to extend its reach to meet the mental health needs of more young people than ever before and work for better mental health outcomes.

Mayden was a natural fit as a partner to help support these ambitions. iaptus currently supports children and young people’s mental health services in the NHS and the voluntary sector in England to manage the support they provide across education and community settings. A key component of Jigsaw’s 2022-25 strategy is to improve outcomes for children and young people through data driven insights, and this is something that Mayden, through its iaptus EHR, has been pioneering since 2008.

iaptus is currently used by 70 providers of children and young people’s services, supporting around 60,000 referrals of children and young people per year to early intervention support in schools and NHS community services. As a complete digital care record, it enables practitioners to set goals with young people and routinely record progress and outcomes in sessions.

“Improving outcomes for patients is the most important thing to our customers, and we want to do everything possible to support that. We hold this in mind with every development we make, to continue building software that improves the experience of care for a patient, and makes recording and coordinating care as simple as possible for professionals”.

“We are thrilled to be supporting Jigsaw in their work with children and young people across the republic of Ireland. From the initial meeting with the Jigsaw team, it was clear that we shared the same principles and values and we were moved by their commitment to supporting children and young people. Our ambition for iaptus has always been to create a system that truly supports outcomes focussed and data driven care, and this was a natural fit with the aspirations of Jigsaw. With iaptus already used by hundreds of clinical services across England, Australia and Canada, we are delighted that this partnership with Jigsaw marks the first step in offering iaptus to services in Ireland“ says Chris Eldridge, Director at Mayden.

Jigsaw was looking for a system to support their ambitious programme of transformation in how they deliver services, collect better information on the effectiveness of those services and inform the team where they can put their efforts in order to have the greatest impact to meet their mission of supporting young people. In the future, Jigsaw is looking to offer young people and their families a more diverse range of clinical services and help them to access additional digital and online resources to support their mental health. Jigsaw carried out a comprehensive public procurement process to select an EHR and provider that was a good fit with their needs and values. Jigsaw was impressed with Mayden’s strong and long track record of operating the iaptus EHR in the UK and its wide industry experience of working with healthcare services.

Jigsaw CEO Dr Joseph Duffy says “Jigsaw has long valued the importance of having good clinical records and accessible data for research, evaluation and learning. We are delighted to be working with Mayden. Our work together to embed the iaptus EHR will allow us to move our case management processes to another level, and help us to achieve better mental health outcomes for the young people we support.”


About Jigsaw
At Jigsaw, we understand and support young people’s mental health.We are a community of professionals, supporters, and volunteers with a shared belief in an Ireland where every young person’s mental health is valued and supported. Both online and in our services around the country, we give advice and support to help young people aged 12–25 years-old. For information and support go to jigsaw.ie

About Mayden
Mayden designs and builds insightful software that supports healthcare services to deliver data driven, outcome focussed and patient-centred care. More than 15% of Mayden’s work is focused on innovation, research and development, helping us solve the biggest challenges health services are facing both now and for the future.

The iaptus electronic health record is the UK’s leading system for psychological therapies, used by over 200 mental health services across public, private and voluntary sectors. iaptus securely holds over 8 million patient records and is trusted by over 40,000 users in the UK and internationally.


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