Data: The future of healthcare, our software and Mayden

future of healthcare

When Chris May founded Mayden over 20 years ago, it was in the belief that healthcare could and should be constantly improving. And that data and technology would be at the heart of driving those improvements.

If you ever wondered who Mayden is, what we do or why we do it, then this is the blog post for you.

The past year has been an exciting one:

  • Mayden is to be featured in the Guardian’s “Future of Healthcare” report
  • Our Electronic Patient Record, iaptus, was rated in the 100th percentile for overall usability alongside NHS mental health EPRs
  • We published a book on Mayden’s innovative way of working

The Future of Healthcare Relies on Data

Why do we do what we do?

Rising demand, an ageing population and historical lack of funding is resulting in healthcare services that are in crisis. At Mayden we believe that technology and data will play a key role in rethinking how healthcare is delivered to create sustainable healthcare systems.

Technology needs to be embedded in services, seen not just as a tool for capturing clinical data, but as a fundamental part of service delivery and improvement. Only then will we truly start to make progress.

Collecting and using personalised data is already the norm in other sectors such as banking and retail. Data driven healthcare is an inevitability – it’s just a question of when.

Chris May talks about how treatment-outcome data can address some of healthcare’s biggest challenges in The Future of Healthcare report.

You can read the full article here

iaptus EPR - For Outcomes-Focused and Data-Driven Care

What do we do?

iaptus® is Mayden’s electronic patient record (EPR) and was designed to support healthcare services deliver outcomes focused, patient centred and data driven care.

iaptus was included in the NHS EPR Usability Survey 2022 for mental health, community and ambulance settings. It was ranked in the 100th percentile for overall usability experience amongst NHS mental health EPRs.

We were pleased with our results, but have since made some improvements. We are an agile company with a principle of continuous improvement and data driven innovation. Our belief in the power of data is not just for healthcare services, but for ourselves too. The feedback we received has been used to improve our product and our service.

You can read more about the EPR survey and our results here.

Mayden: Made Without Managers

How do we do it?

At Mayden we don’t want to be constrained by traditional thinking that holds us back. We take that approach with problem solving solutions for healthcare challenges, but also in the way that we work. Our teams are no longer bound by traditional hierarchical structure, working instead in a flat structure. We work the way we do because we believe it’s best for our customers, innovation, customer service and our employees. Based on data we collected during the research phase of our journey, we decided to break free from traditional approaches to people hierarchies – and take a liberating journey into the extraordinary instead.

This approach to working life would go on to test what we thought we knew. It has its challenges, but it has encouraged us to go deep in reflecting and evaluating, and ultimately brought individuals together in a huge collective effort … to write a book.

As we look towards the future, we continue to strive towards making our company the best possible place for staff to collaborate, innovate, be happy and fulfilled at work. We aim to provide our customers with an EPR system that has the patient at its heart, and driven by data to support services to provide the best possible care.

But ultimately, Mayden exists because we can see the role that technology must play in helping healthcare services to continually learn and improve, and support those we love with the care and compassion they deserve when they are at their most vulnerable.


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