[Press Release] iaptus ranked 100th percentile for overall usability in NHS survey

mental health EPRs

The NHS EPR Usability Survey was first circulated in 2021, and was designed to collect the experiences of NHS staff using Electronic Patient Records (EPR) across England. There has since been multiple versions focusing on different areas of healthcare. Our iaptus electronic patient record (EPR) was included in the first wave of the survey which was looking for feedback from NHS staff in mental health, community and ambulance settings.

iaptus consistently outperformed the NHS EPR average including across reliability and speed, functionality, integration and ease of learning. For overall user experience for mental health EPRs, iaptus was in the 100th percentile.

You can view our full results here.

Chris Eldridge, Director at Mayden commented: “We believe that great things happen when we collaborate with others, and are open about our strengths and where we need to improve. Our customers took the time to give us valuable feedback, and sharing that keeps us all accountable and working together to achieve a common goal – improving patient care. We were delighted to be included in this survey and encourage any further iterations that will continue to help not just individual suppliers improve, but the industry as a whole”.

Mayden was ranked in the 100th percentile for overall experience for NHS mental health EPRs. We scored 80.1% on reliability and speed and 77.6% on functionality compared to the NHS average of 58.1% and 44.3% respectively. But for us, it was just the start. There is always space to improve, and we’ve already made changes based on the feedback we received.

Fiona Dawson, Director at Mayden says: “Let’s not forget that the usability of an EPR has a direct impact on patient safety and patient care. No-one benefits when a patient has to retell their story as they move between clinicians and clinical settings, or because a page is too slow to load. It is important to use feedback from across the industry to learn and improve. If we aren’t taking accountability to improve, then who’s going to? We need to share what we are doing as suppliers, so we don’t end up with a stagnated and siloed industry.”


Our iaptus electronic patient record (EPR) has been chosen by over 65% of services nationally providing mental health support as part of the NHS Talking Therapies (previously IAPT) programme. Our system now coordinates the care of over 65% of all patients being referred to NHS talking therapy services.


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